Shipping policy

Last Updated: September 16, 2026

This Shipping Policy applies to orders placed through tempehio.com.

1. Shipping Area

TEMPEHIO currently ships only to valid addresses within the contiguous United States.

We do not currently ship to:

  • Alaska;

  • Hawaii;

  • U.S. territories;

  • PO Boxes;

  • APO/FPO/DPO addresses; or

  • International destinations.

2. Shipping Origin

Orders are shipped from within the United States.

3. Order Processing

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding federal holidays. Orders are not processed or shipped on weekends or public holidays.

The daily order cutoff time is 5:00 PM Eastern Time. Orders placed after the cutoff may begin processing on the next business day.

Processing time is separate from delivery time.

4. Delivery Time

After processing and shipment, estimated delivery is 3–7 business days.

The estimated total time from order placement to delivery is normally:

  • Processing: 1–3 business days;

  • Transit: 3–7 business days;

  • Estimated total: 4–10 business days.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, high-volume periods and other circumstances outside our reasonable control may affect delivery.

5. Shipping Cost

TEMPEHIO provides free standard shipping on eligible orders delivered within our shipping area.

No expedited shipping option is currently available.

6. Shipping Carriers

Depending on the destination, order size and fulfillment requirements, orders may be shipped through:

  • USPS;

  • UPS;

  • FedEx; or

  • DHL.

TEMPEHIO selects the appropriate carrier for each order.

7. Tracking Information

When tracking is available, a shipping confirmation containing the tracking number will be sent after the order ships.

Tracking information may require up to 48 hours to update after the carrier receives the package.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact support@tempehio.com immediately if an address needs correction. We cannot guarantee changes after processing begins.

TEMPEHIO is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

9. Delivery Delays

If an order is delayed, check the tracking information first. If there has been no meaningful tracking update or the package has exceeded the estimated delivery period, contact us.

We will review the shipment and, where appropriate, work with the carrier.

10. Lost Packages

If tracking indicates that a shipment may be lost, contact us at support@tempehio.com.

We may ask you to confirm the address, check with household members and inspect the delivery location before we open a carrier investigation.

A replacement or refund will be considered after the carrier investigation and verification are complete.

11. Packages Marked Delivered

If tracking shows “delivered” but the package cannot be located:

  1. Confirm the shipping address;

  2. Check all entrances and secure delivery areas;

  3. Ask household members or neighbors;

  4. Allow up to 48 hours for a premature carrier scan; and

  5. Contact the carrier and TEMPEHIO if the package remains missing.

12. Damaged Shipments

If a package arrives visibly damaged, photograph the outer packaging, shipping label, internal packaging and product. Contact us promptly at support@tempehio.com.

Do not discard the packaging until the claim has been reviewed.

13. Contact Information

TEMPEHIO LLC
2140 S Hillcrest Ave
Springfield, MO 65807
United States

Email: support@tempehio.com
Phone: +1 309-317-8292
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time