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Refund policy

Last Updated: September 16, 2026

Thank you for shopping with TEMPEHIO. This Return & Refund Policy explains the conditions and procedures applicable to purchases made through tempehio.com.

TEMPEHIO is operated by:

TEMPEHIO LLC
2140 S Hillcrest Ave
Springfield, MO 65807
United States
Email: support@tempehio.com
Phone: +1 309-317-8292

1. Return Period

You may request a return within 30 calendar days after receiving your order.

A return request submitted after this 30-day period may not be accepted.

2. Return Eligibility

To qualify for a return, the product must:

  • Be unused and uninstalled;

  • Be in its original condition;

  • Include its original packaging, accessories, cables, manuals and components;

  • Show no signs of misuse, modification or damage; and

  • Be accompanied by proof of purchase or the applicable order number.

Do not send a product back without first obtaining return authorization from TEMPEHIO.

3. Non-Returnable Products

We cannot accept returns for products that:

  • Have been used, installed, altered or modified;

  • Have been damaged through misuse, improper installation or customer handling;

  • Are missing accessories, components or original packaging;

  • Are not in their original condition;

  • Were not purchased through tempehio.com; or

  • Are returned after the applicable return period.

This restriction does not affect any rights that cannot legally be excluded.

4. Starting a Return

To request a return, contact us at support@tempehio.com and provide:

  • Your full name;

  • Your order number;

  • The product you wish to return;

  • The reason for the return; and

  • Photographs or video if the product is damaged, defective, incorrect or incomplete.

If your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

Returns sent without authorization may be refused or delayed.

5. Return Shipping

TEMPEHIO provides a prepaid return shipping label for approved returns. TEMPEHIO is responsible for the approved return shipping cost.

The customer must follow the provided packaging and shipping instructions. TEMPEHIO is not responsible for products lost or damaged because the customer used an unauthorized shipping method or failed to package the product properly.

6. Damaged, Defective, Incorrect or Missing Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect or incomplete, contact us as soon as possible at support@tempehio.com. Include your order number and clear photographs showing the product, packaging and shipping label.

For a verified fulfillment or product problem, TEMPEHIO will provide an appropriate resolution, which may include replacement parts, an exchange, a replacement product or a refund. TEMPEHIO will cover the approved return shipping cost.

7. Exchanges

Exchanges may be available, subject to product availability and approval.

To request an exchange, contact support@tempehio.com. If the requested replacement is unavailable, we may offer a refund or another available solution.

8. Inspection and Refunds

After receiving your return, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

Original promotional discounts will be reflected in the refunded amount. We do not issue refunds to a different payment method.

9. Restocking Fees

TEMPEHIO does not charge a restocking fee for an approved return that complies with this policy.

10. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible.

We will try to accommodate the request if the order has not entered processing or shipment. We cannot guarantee cancellation or modification after an order has been placed.

Once an order has shipped, it must be handled under the regular return process.

11. Refused or Undeliverable Packages

If a shipment is refused or returned because the customer supplied an incorrect or incomplete address, we will contact the customer regarding available options. Additional delivery costs caused by an incorrect customer-provided address may be deducted from the refund where permitted by law.

12. Contact Us

TEMPEHIO LLC
2140 S Hillcrest Ave
Springfield, MO 65807
United States

Email: support@tempehio.com
Phone: +1 309-317-8292
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time