Frequently Asked Questions

Last Updated: September 16, 2026

What does TEMPEHIO sell?

TEMPEHIO offers home LED auxiliary-lighting products designed for cabinets, storage areas, closets and indoor nighttime pathways.

Our product ranges include Cabinet Glow, Storage Shine and Night Ease.

Where do you ship?

We currently ship only within the contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO/DPO addresses or international destinations.

How much does shipping cost?

Standard shipping is free on eligible orders within our shipping area.

How long does delivery take?

Orders normally require 1–3 business days for processing. After shipment, estimated delivery is 3–7 business days.

The estimated total time is approximately 4–10 business days.

Do you process orders on weekends?

No. Orders are processed Monday through Friday, excluding U.S. federal holidays.

What is the order cutoff time?

The daily cutoff time is 5:00 PM Eastern Time. Orders placed after the cutoff may begin processing on the next business day.

Which carriers do you use?

Orders may be shipped through USPS, UPS, FedEx or DHL, depending on the destination and package requirements.

Will I receive tracking information?

Yes. When your order ships, tracking information will be sent to the email address used at checkout.

Do you offer expedited shipping?

No. Expedited shipping is not currently available.

Can I cancel or change an order?

Contact support@tempehio.com as soon as possible. We will try to accommodate the request before processing or shipment, but changes and cancellations cannot be guaranteed.

What is your return period?

Eligible products may be returned within 30 days after delivery.

What condition must a returned product be in?

The product must be unused, uninstalled, undamaged and in its original condition and packaging. All components and accessories must be included.

Do you charge return shipping?

TEMPEHIO provides a prepaid return label for approved returns and covers the approved return shipping cost.

Do you charge a restocking fee?

No restocking fee is charged for an approved return that complies with our Return & Refund Policy.

Do you offer exchanges?

Yes, approved exchanges may be available, subject to stock availability.

When will I receive my refund?

After the returned product is received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Your bank may require additional posting time.

What if my item arrives damaged or incorrect?

Contact support@tempehio.com and provide your order number and clear photographs of the item, packaging and shipping label. We will review the issue and provide an appropriate resolution.

What payment methods do you accept?

Available methods may include Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. The methods currently available will be shown during checkout.

When is payment collected?

Payment is collected when the order is placed.

What currency do you use?

Prices are displayed and processed in U.S. dollars unless otherwise stated.

Are TEMPEHIO lights emergency lights?

No. Unless expressly stated otherwise, TEMPEHIO lighting products are supplemental indoor lighting products and are not emergency lighting.

How can I contact TEMPEHIO?

Email: support@tempehio.com
Phone: +1 309-317-8292
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time